Appendix 2: Criteria matrix for determining whether or not a service is offered by an academic library

 	Yes, service is offered	No, service is not offered	
Consultations	Consultations can be identified by the terms "consult" and “assistance” and also by an invitation to make an appointment with library personnel
 
It must be clear that the appointment is to discuss the service in question	Consultation is not with library staff	
Instruction	Regularly scheduled or on-demand sessions, workshops
 
Instruction would need to be provided, in full or in a team, by library staff	Sessions not clearly marked as library-offered
 
Library staff participation/contribution must be more than offering space
 
If session has not been offered at least once since Jan 2019, then it doesn’t count as “offered”	
Web Resources	Must provide substantive information about the service/topic in question.
 
Actual resources only. E.g., Libguides, tutorials, videos	The resources consist mainly of lists of links to software or external resources	
Other	Other services that don’t neatly fit into the previous buckets. E.g., OSF, aerial photography
 
It’s clear that the library supports the service in some way (subscription, hosting, consultations, instruction, etc.)	For instructional sessions to count as “support” for a service, at least one session since Jan 2019 must have been offered for that service
 
Must not consist solely of external links to the service in question